SHIPPING & PICKUP POLICY

SHIPPING ORDERS

Aloha Card Shop offers shipping on eligible merchandise and in-store pickup on eligible pickup orders.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

PROCESSING & DELIVERY

Shipping rates, available services, and estimated delivery times are displayed at checkout when available.

Processing and delivery estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Orders may be delayed because of carrier disruptions, severe weather, holidays, natural disasters, incorrect customer information, high order volume, or other circumstances outside Aloha Card Shop's reasonable control.

TRACKING

When tracking information is available, it will be provided through your shipping confirmation or order-status page.

Tracking information may take time to update after a carrier receives a shipment.

INCORRECT SHIPPING ADDRESSES

Aloha Card Shop is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Additional shipping charges resulting from an address correction or reshipment may be the customer's responsibility where permitted by law.

LOST, DAMAGED, OR INCORRECT SHIPMENTS

If your shipment appears lost, significantly damaged, or incorrect, please contact Aloha Card Shop promptly.

Please provide:

• Your order number
• A description of the issue
• Photographs of the shipping box when applicable
• Photographs of the shipping label when applicable
• Photographs of affected merchandise when applicable

We may require this information to investigate the issue or submit a claim with the shipping carrier.

IN-STORE PICKUP

Products designated as pickup-only will not be shipped.

Customers purchasing pickup-only merchandise must collect their order from the selected Aloha Card Shop location.

Please wait until you receive your “Ready for Pickup” notification before coming to the store.

Completing checkout does not mean that your order is ready for pickup.

ALL SALES ARE FINAL

All sales are final except where otherwise required by applicable law.

Customer-requested cancellations and canceled or unclaimed pickup orders may be subject to a 10% customer cancellation fee, where permitted by law.

Please review our Return and Refund Policy and Terms of Service for additional information.